How to use this quiz: Click each question to expand it, think about your answer, then check the correct response. Keep track of how many you get right — your total will guide your next step. This quiz is not graded and does not affect your course score.
Think about it: You just accidentally deleted an entire paragraph. What do you press to bring it back?
Answer: Ctrl+Z
The universal undo shortcut. Works in nearly every Windows application — Word, Excel, browsers, File Explorer, and more. You can press it multiple times to undo several actions in a row.
You clicked “Download” on a PDF from your course. Where should you look for it?
Answer: The Downloads folder
By default, all browsers save downloaded files to your Downloads folder. Open File Explorer (Win+E) and click “Downloads” in the left panel to find them.
You right-click on a file in File Explorer. What appears?
Answer: A context menu (right-click menu)
Right-clicking opens a context menu with actions relevant to the item you clicked — such as Copy, Rename, Delete, Open With, and Properties. The options change depending on what you right-clicked.
You need to change a file from “Document1.docx” to “Smith_Week1_Assignment.docx”. How do you do it?
Answer: Right-click the file > Rename
You can also select the file and press F2, or click the file name slowly twice (not a double-click). Type the new name and press Enter. Be careful not to change the file extension (.docx, .xlsx, etc.).
You are editing a document and want to keep the original version unchanged while creating a new copy with your edits. Which do you use?
Answer: Save updates the existing file; Save As creates a new copy
Save (Ctrl+S) overwrites the current file with your changes. Save As (F12 or File > Save As) lets you choose a new name, location, or file format — keeping the original untouched.
Your instructor asks you to submit a Word document. What extension should your file have?
Answer: .docx
Microsoft Word documents use the .docx extension. Other common extensions: Excel = .xlsx, PowerPoint = .pptx, PDF = .pdf. The extension tells Windows which program should open the file.
Your instructor asks you to take a screenshot of your completed work. What is the best method?
Answer: Win+Shift+S
This opens the Snip & Sketch tool, which lets you select exactly the area you want to capture. The screenshot is copied to your clipboard and you can paste it (Ctrl+V) into Word, an email, or a D2L submission.
You need to copy text from a webpage and paste it into a Word document. What keys do you press?
Answer: Ctrl+C to copy and Ctrl+V to paste
Select the text first, then Ctrl+C copies it to the clipboard. Move to the destination and Ctrl+V pastes it. To move instead of copy, use Ctrl+X (cut) instead of Ctrl+C.
You saved your assignment somewhere but can’t remember which folder. How do you locate it?
Answer: Use the search bar in File Explorer
Open File Explorer (Win+E), navigate to “This PC” for a broad search, then type the file name (or part of it) in the search bar at the top right. You can also use the Windows Start menu search (Win key, then type).
Your supervisor sends an email to you and three coworkers. You click “Reply All.” Who receives your response?
Answer: Reply All sends your response to the original sender AND all other recipients
Reply goes only to the sender. Reply All goes to everyone on the To and CC lines. Use Reply All carefully — in healthcare, accidental Reply All messages can create HIPAA risks if sensitive information is shared with unintended recipients.
You need to email your supervisor about a blood drive planning meeting on March 7. Which subject line is best?
Answer: C) “Blood Drive Planning Meeting — March 7 Agenda”
A professional subject line is specific, includes the topic and relevant date, and uses standard capitalization. It helps the recipient prioritize the email and find it later. Vague subjects like “hey” or “meeting” provide no useful information.
A coworker asks you to email them information about a patient. What must you keep out of the message?
Answer: Never include patient names, diagnoses, or Medical Record Numbers (MRN) in unencrypted email
HIPAA (Health Insurance Portability and Accountability Act) protects patient information. Sending Protected Health Information (PHI) via standard email can result in serious fines and disciplinary action. Always use your organization’s approved secure messaging system for patient-related communication.
You select a word and click the B button on the toolbar. What changes?
Answer: Makes the selected text thicker and darker (bold)
Bold formatting (Ctrl+B) makes text stand out for emphasis. In healthcare documents, bold is commonly used for headings, warnings, medication names, and key instructions to ensure critical information is noticed.
Your supervisor asks you to open Excel and track monthly supply orders. Why Excel and not Word?
Answer: Organizing, calculating, and analyzing data
Spreadsheets (like Microsoft Excel) are designed for numerical data organized in rows and columns. They can perform calculations (SUM, AVERAGE), sort and filter data, and create charts. Word is for text-based documents; Excel is for data-based work.
You have been working on a document for 20 minutes. What does pressing Ctrl+S do?
Answer: Saves your current work
Ctrl+S is the universal save shortcut. It saves the current state of your file to its existing location. Make this a habit — press it every few minutes while working. If the power goes out or your computer crashes, unsaved work is lost.
Count how many questions you answered correctly before revealing the answer. Find your range below:
Remember: This quiz is ungraded. Its only purpose is to help you identify where you are starting from so you can get the most out of CI2000. No matter your score, every student belongs in this course.